Santos Party Rentals LLC – Rental Terms & Conditions

By booking with Santos Party Rentals LLC, the customer agrees to the following terms and conditions:
1. Reservation & Payment
A signed rental agreement and a 30% deposit are required to reserve your rental date. Your reservation is not confirmed, and your date is not guaranteed, until the required deposit has been received. The remaining balance is due before or at the time of delivery, unless otherwise agreed upon in writing. We accept cash, credit/debit cards, and other approved payment methods. The customer agrees that all payment information provided is accurate and that all balances owed must be paid according to the agreed payment schedule.
2. Delivery & Pickup
Delivery and pickup times will be scheduled in advance. An adult 18 years or older must be present during delivery and pickup. The customer is responsible for ensuring the setup area is clear, safe, accessible, and suitable for the rental equipment. Additional delivery fees may apply for: Stairs, Long carry distances, difficult access areas, Unsafe conditions, Customer delays or waiting time Rental equipment must be available and ready for pickup at the agreed-upon time.
3. Customer Responsibility
All rental equipment remains the property of Santos Party Rentals LLC. The customer is responsible for all rented equipment from the time of delivery until the equipment is picked up by Santos Party Rentals LLC. Equipment may not be moved, altered, modified, or relocated without prior approval. The customer is responsible for protecting all rental items from theft, vandalism, weather damage, misuse, and unauthorized use.
4. Damage, Loss & Theft
The customer is responsible for any damaged, lost, stolen, or destroyed equipment during the rental period. Repair or replacement charges will be based on the current replacement cost of the equipment. Additional charges may include labor, cleaning, shipping, repair costs, or replacement costs when applicable. Santos Party Rentals LLC may document equipment condition through photos before delivery and after pickup.
5. Cleaning Policy
Equipment must be returned in reasonably clean condition. Chairs must be free of Food, Gum, Tape, Decorations, Excessive dirt or debris Tables must be wiped clean and free of excessive debris. A $50 cleaning fee may be charged for equipment returned excessively dirty or requiring significant cleaning beyond normal use.
6. Canopy Safety
Canopies must remain properly secured using stakes or approved weighted anchors at all times. Customers may not remove, relocate, or adjust canopies after installation without approval. Canopies must not be used during severe weather conditions, including high winds, thunderstorms, or unsafe conditions. Santos Party Rentals LLC reserves the right to refuse setup, delay setup, or remove equipment if weather conditions create unsafe conditions.
7. Late Pickup & Extended Rentals
Rentals are for the agreed-upon rental period only. If equipment is not available for pickup at the scheduled time, additional rental charges may apply. Extended rentals must be approved in advance and are subject to availability.
8. Safety
Customers are responsible for supervising guests while using rental equipment. Standing on chairs or tables, misuse of equipment, or using rental items for purposes other than their intended use is prohibited. The customer assumes responsibility for injuries or damages resulting from misuse, negligence, or failure to follow safety guidelines.
9. Liability
Santos Party Rentals LLC is not responsible for injuries, property damage, or losses resulting from: Misuse of rental equipment, Unsafe conditions created by the customer, Weather conditions, Events outside of our control The customer assumes responsibility for the safe use and care of all rental equipment during the rental period.
Cancellation Policy
Cancellations made 14 or more days before the scheduled event will receive a refund of payments made, excluding any non-refundable payment processing fees. Cancellations made 7–13 days before the event will receive a 50% refund of the total amount paid. Cancellations made less than 7 days before the event are non-refundable. Once equipment has been delivered, no refunds will be issued. If severe weather makes delivery unsafe or impossible, customers may choose to: Reschedule their rental date (subject to availability), or Receive credit toward a future rental. Failure to be present at the scheduled delivery time may result in additional delivery charges or cancellation without refund.
Agreement
By reserving equipment from Santos Party Rentals LLC, the customer acknowledges that they have read, understood, and agree to these Rental Terms & Conditions and Cancellation Policy.

Agreement

By reserving equipment from Santos Party Rentals LLC, the customer acknowledges that they have read, understood, and agree to these Rental Terms & Conditions and Cancellation Policy